“Soft” Factors are the Ones That Usually Compromise Change Projects
Research data indicate that most of the factors influencing the success of change efforts are related to the “soft” side of change rather than the “hard” issues. The critical factors that can scuttle change projects include resistance to change, lack of clear leadership and commitment, lack of required implementation skills, lack of sufficient employee involvement, unrealistic expectations and lack of effective coordination. Clearly, for effective organizational change to take place the human side needs to be addressed.
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