Presence is the Key to Facilitator Effectiveness
Self-assurance and a consistently calm demeanor usually go a long way in helping a facilitator win a group’s trust and cooperation. The very best facilitators show sensitivity by listening actively and intently, noticing concerns and reactions and never hesitating to ask about thoughts and feelings whenever it is helpful to do so. They manage their emotions and show self-control even in difficult situations, and they avoid losing their temper, becoming embroiled in disputes or conveying displeasure when the atmosphere becomes strained or combative.
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